Winning Through Change

When small business performs poorly at making changes, mistakes are expensive and cost thousands of dollars, if not hundreds of thousands, in lost resources, time and good will.

by Chris McQueen

Your 2021/2022 Insurance Picture as a Restorer  

David Dybdahl discusses the insurance picture for restorers’ business insurance over the next 12 months and suggests some adaptations to address impending changes in that risk picture.

by David Dybdahl, CPCU

The Importance of Proper Training in Restoration

Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

by David Gavilanes

The 3 Biggest Mistakes Restoration Companies Make When Doing Contents Restoration

When it comes to fire restoration, most companies think the big money is in the reconstruction side of the loss. However, the contents part of the claim has two to three times the net profit margins and can be completed in a fraction of the time. So why is this part of the industry so underserved?

by Annissa Coy

Organizational Awareness Can Lead to Greatness

Every function, position and individual within the company plays an important role contributing to the results of the company. People who perform consistently excellent typically have a well-developed sense of organizational awareness.

by Lisa Lavender, M.T.R., M.F.S.R., M.W.R., and Jon Isaacson

The Experience Returns to Las Vegas: A Q&A with Larry Cooper

The Experience Convention & Trade Show is finally returning to Las Vegas September 8-10, after being cancelled in 2020 amid the COVID-19 pandemic. We caught up with Larry Cooper, executive director of Experience Events, to learn what’s in store for attendees.

Hidden Hazards in Floods: Asbestos

While asbestos is regulated today as a result of the risks inherent in exposure, it is not banned in the United States and the regulations in place today did not remove legacy asbestos.

by Dave and Shannon Luce